Privacy Policy

Last Updated: 01/01/2026

Welcome to Alahii.com.

Alahii.com respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and protect your information when you use our website, mobile application, seller services, customer services, delivery services, payment services, and other related marketplace features.

By accessing or using Alahii.com, you agree to the practices described in this Privacy Policy. If you do not agree with this Privacy Policy, please discontinue use of our platform.

This policy is designed for Alahii.com’s Bangladesh-focused online marketplace. Because privacy and data protection requirements in Bangladesh are evolving, this page should be reviewed by a qualified Bangladeshi lawyer before final publication. Recent public legal trackers report new Bangladesh personal data protection developments in 2025–2026, so legal review is important. (digitalpolicyalert.org)

1. About Alahii.com

Alahii.com is an online marketplace that connects buyers, sellers, local businesses, brands, and entrepreneurs in Bangladesh.

Our platform allows users to browse products, create accounts, place orders, make payments, communicate with sellers or support, receive delivery services, and participate in promotions or marketplace programs.

For the purpose of this Privacy Policy:

“Alahii.com,” “we,” “us,” or “our” refers to Alahii.com and its related services.

“User,” “customer,” “seller,” “you,” or “your” refers to anyone using our platform.

“Platform” refers to our website, mobile application, seller panel, customer dashboard, delivery system, and related services.

2. Information We Collect

We may collect different types of information depending on how you use Alahii.com.

2.1 Personal Information

When you create an account, place an order, contact support, or use our services, we may collect:

Full name
Phone number
Email address
Delivery address
Billing address
Account username
Password or login credentials
Date of birth, if required for age verification
National ID or business documents, where legally or commercially necessary
Profile photo, if uploaded by the user
Customer support communication records

2.2 Order and Transaction Information

When you place an order, we may collect:

Product details
Order history
Purchase amount
Delivery status
Return and refund history
Payment method
Invoice details
Discount, coupon, or promotional usage
Complaint or dispute records

2.3 Seller Information

If you register as a seller, we may collect:

Business name
Owner name
Business address
Phone number
Email address
Trade license information
NID or identity verification documents
TIN, BIN, VAT, or tax-related documents, if applicable
Bank account or mobile banking payment details
Product listing information
Seller performance records
Customer complaint records
Commission, payout, and settlement information

2.4 Payment Information

Alahii.com may collect payment-related information necessary to process orders, refunds, seller payouts, and payment verification.

However, we do not store full debit card, credit card, or sensitive payment gateway credentials unless legally permitted and securely handled through authorized payment service providers.

Payments may be processed by third-party payment gateways, mobile financial service providers, banks, or other authorized payment partners.

2.5 Device and Technical Information

When you use Alahii.com, we may automatically collect:

IP address
Browser type
Device type
Operating system
App version
Device identifiers
Login time
Pages visited
Search history on the platform
Click activity
Location-related information for delivery or fraud prevention
Cookies and tracking data

2.6 Communication Information

When you contact us by phone, email, WhatsApp, live chat, social media, or support form, we may collect and store:

Your message
Contact details
Complaint details
Call or chat records
Support ticket history
Feedback or review information

3. How We Use Your Information

We use your information to operate, improve, secure, and personalize Alahii.com.

We may use your information to:

Create and manage your account
Process orders
Confirm payments
Deliver products
Provide customer support
Communicate order updates
Verify sellers and customers
Prevent fraud and abuse
Process returns, refunds, and cancellations
Resolve disputes between buyers and sellers
Improve product listings and marketplace services
Personalize your shopping experience
Send promotional offers, if permitted
Manage seller payouts and commissions
Maintain platform security
Comply with legal, tax, accounting, and regulatory obligations
Improve website and app performance
Detect fake accounts, fake orders, and suspicious activity

4. How We Share Your Information

We do not sell your personal information to unauthorized third parties.

However, to operate Alahii.com properly, we may share necessary information with trusted parties.

4.1 Sellers

When you place an order, we may share necessary order details with the seller, such as:

Customer name
Delivery address
Phone number
Ordered product details
Order status
Return or complaint details

This is necessary for order fulfillment and customer service.

4.2 Delivery and Courier Partners

We may share your delivery information with delivery partners, courier companies, or logistics providers, including:

Name
Phone number
Delivery address
Order details
Delivery instructions
Payment collection status, for Cash on Delivery orders

4.3 Payment Partners

We may share necessary transaction information with:

Payment gateways
Banks
Mobile financial service providers
Fraud prevention partners
Refund processing partners

This is required to process payments, refunds, and financial records.

4.4 Service Providers

We may work with third-party service providers for:

Website hosting
Cloud storage
Email delivery
SMS delivery
Customer support tools
Analytics
Marketing tools
Security monitoring
Fraud detection
Accounting and business operations

These service providers are expected to use your information only for the services they provide to Alahii.com.

4.5 Legal and Regulatory Authorities

We may disclose your information if required by:

Law
Court order
Government authority
Police or investigation agency
Tax authority
Regulatory body
Legal claim or dispute process

We may also disclose information to protect the rights, safety, and security of Alahii.com, our users, sellers, employees, partners, and the public.

5. Cookies and Tracking Technologies

Alahii.com may use cookies and similar technologies to improve your experience.

Cookies may help us:

Keep you logged in
Remember your preferences
Improve website speed
Analyze traffic
Understand user behavior
Improve product recommendations
Prevent fraud
Measure marketing performance

You may disable cookies through your browser settings. However, some features of Alahii.com may not work properly if cookies are disabled.

6. Marketing and Promotional Communication

With your consent where required, Alahii.com may send you:

Promotional offers
Discount codes
New product updates
Seller campaign updates
Eid or festival offers
Abandoned cart reminders
Customer re-engagement messages
Newsletter updates

These messages may be sent through email, SMS, phone call, app notification, WhatsApp, or other communication channels.

You may unsubscribe from promotional messages where an unsubscribe option is available. However, you may still receive important service messages, such as order confirmations, payment updates, delivery updates, refund notices, and security alerts.

7. Data Security

We take reasonable technical, administrative, and organizational steps to protect your personal information from unauthorized access, loss, misuse, alteration, or disclosure.

Security measures may include:

Secure hosting
Password protection
Access control
Data encryption where applicable
Fraud monitoring
Limited staff access
Secure payment processing
System monitoring
Regular platform updates

However, no website, app, or internet-based service can guarantee 100% security. You are responsible for keeping your account password and login information confidential.

8. User Account and Password Responsibility

You are responsible for maintaining the confidentiality of your account login details.

You should not share your password, OTP, payment verification code, or account access with anyone.

If you believe your account has been accessed without permission, contact Alahii.com immediately.

Alahii.com will not be responsible for losses caused by your failure to protect your account credentials.

9. Data Retention

We keep your personal information only as long as necessary for business, legal, tax, security, fraud prevention, and customer service purposes.

We may retain information to:

Process orders
Handle returns and refunds
Maintain transaction records
Comply with tax and accounting laws
Resolve disputes
Prevent fraud
Protect legal rights
Improve services

Some records may be retained even after account deletion if required by law, financial recordkeeping, fraud prevention, or dispute resolution.

10. Account Deletion and Data Removal

You may request deletion of your Alahii.com account by contacting customer support or using account deletion tools if available.

Before deleting your account, we may need to verify your identity.

Account deletion may be delayed or restricted if:

You have an active order
You have a pending payment
You have an unresolved refund or return request
You have an open complaint or dispute
You are a seller with pending settlement
There is suspected fraud or misuse
The information must be retained for legal, tax, accounting, or compliance purposes

After account deletion, you may lose access to your order history, seller records, saved addresses, promotional balances, reward points, and account-related services.

11. Customer Rights

Subject to applicable law and platform policy, you may request to:

Access your personal information
Correct inaccurate information
Update your account details
Delete your account
Withdraw marketing consent
Request information about how your data is used
Report privacy concerns
Request restriction of certain data processing, where applicable

To make a privacy-related request, contact us using the details provided at the end of this Privacy Policy.

12. Seller Data and Business Records

If you are a seller on Alahii.com, we may retain seller-related records for business, tax, legal, fraud prevention, audit, and marketplace quality purposes.

Seller information may be used to:

Verify seller identity
Approve seller account
Monitor seller performance
Process commissions and payouts
Handle customer complaints
Investigate fraudulent activity
Comply with legal obligations
Prevent counterfeit or prohibited product sales

Alahii.com may suspend or remove sellers who provide false information or misuse customer data.

13. Customer Reviews, Ratings, and Public Content

If you submit reviews, ratings, comments, photos, or feedback, this content may be visible to other users on Alahii.com.

You should not post personal information, offensive content, false claims, or confidential information in public review sections.

Alahii.com reserves the right to remove or edit content that violates our Terms and Conditions, platform policy, or applicable law.

14. Children’s Privacy

Alahii.com is not intended for use by children under the age of 18 without parent or legal guardian supervision.

We do not knowingly collect personal information from minors without appropriate consent.

If we discover that a minor has provided personal information without guardian supervision, we may delete or restrict the account.

15. Fraud Prevention and Platform Safety

To protect customers, sellers, and Alahii.com, we may use your information to detect and prevent:

Fake accounts
Fake orders
Payment fraud
Coupon abuse
Return and refund abuse
Seller fraud
Counterfeit product activity
Unauthorized access
Suspicious login attempts
Security threats

We may suspend accounts, cancel orders, restrict payment methods, or take legal action where necessary.

16. International Data Processing

Alahii.com may use service providers, cloud servers, payment processors, or technology partners located inside or outside Bangladesh.

Where information is processed outside Bangladesh, we will take reasonable steps to ensure that your information is protected according to applicable business, security, and legal standards.

17. Third-Party Links

Alahii.com may contain links to third-party websites, seller websites, payment gateways, courier tracking pages, social media platforms, or promotional pages.

We are not responsible for the privacy practices, content, security, or policies of third-party websites.

You should review the privacy policy of any third-party website before providing personal information.

18. Payment Security

All online payments should be completed only through official payment options shown on Alahii.com.

Customers should not send money to unauthorized phone numbers, personal accounts, fake pages, or unofficial payment links.

Alahii.com is not responsible for losses caused by payments made outside the official platform or authorized payment process.

19. Delivery Privacy

For delivery purposes, we may share your name, phone number, address, and order details with delivery personnel, courier partners, or logistics providers.

Delivery partners are expected to use your information only for delivery, order confirmation, payment collection, return pickup, and related delivery services.

20. Business Transfer

If Alahii.com is involved in a merger, acquisition, investment, reorganization, sale of assets, partnership, or business transfer, user information may be transferred as part of that business transaction.

In such cases, we will take reasonable steps to ensure that your information remains protected.

21. Changes to This Privacy Policy

Alahii.com may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated “Last Updated” date.

Your continued use of Alahii.com after changes are published means you accept the updated Privacy Policy.

We encourage users to review this page regularly.

22. Contact Information

For privacy questions, account deletion requests, data correction requests, complaints, or concerns, please contact us:

Alahii.com Support Team
Email: support@alahii.com
Website: https://www.alahii.com

Optional dedicated privacy email:

Privacy Contact: support@alahii.com

23. Final Statement

At Alahii.com, we value your trust. We collect and use personal information only to operate our marketplace, process orders, deliver products, support customers and sellers, improve our services, protect the platform, and comply with legal responsibilities.

Thank you for trusting Alahii.com — Bangladesh’s Trusted Online Marketplace.