Seller Policy

Last Updated: 15/05/2026

Welcome to Alahii.com Seller Center.

Alahii.com is a Bangladesh-focused online marketplace created to help sellers, local businesses, brands, manufacturers, wholesalers, and entrepreneurs sell products online through a trusted digital platform.

This Seller Policy explains the rules, responsibilities, requirements, fees, order handling process, product listing standards, payment settlement, return obligations, and marketplace expectations for all sellers using Alahii.com.

By registering as a seller or listing products on Alahii.com, you agree to follow this Seller Policy, our Terms and Conditions, Privacy Policy, Return and Refund Policy, Support Policy, Delivery Policy, and all other applicable platform rules.

1. Purpose of This Seller Policy

The purpose of this Seller Policy is to maintain a safe, fair, professional, and trusted marketplace for both buyers and sellers.

This policy helps ensure:

Product quality
Honest pricing
Accurate product listings
Safe customer experience
Fair seller competition
Proper order fulfillment
Timely delivery
Professional customer service
Transparent payment settlement
Protection against fraud and abuse

2. Who Can Become a Seller

A seller on Alahii.com may be:

An individual seller
A small business owner
A local shop owner
A wholesaler
A manufacturer
A brand owner
A distributor
An importer
A verified supplier
A registered company

Alahii.com reserves the right to approve, reject, suspend, or terminate any seller account based on verification, compliance, product category, business conduct, or marketplace standards.

3. Seller Eligibility Requirements

To sell on Alahii.com, sellers must:

Be at least 18 years old
Provide accurate identity and business information
Have legal authority to sell the listed products
Follow the laws of Bangladesh
Maintain proper product quality
Fulfill customer orders professionally
Accept platform rules, commission, return, refund, and delivery policies
Avoid fraud, counterfeit products, misleading information, or abusive conduct

Sellers must not use Alahii.com for illegal, harmful, fraudulent, or misleading business activities.

4. Seller Registration and Verification

To open a seller account, Alahii.com may request the following information:

Seller name
Business name
Phone number
Email address
Business address
Pickup address
National ID card
Trade license, if applicable
TIN certificate, if applicable
BIN/VAT registration, if applicable
Bank account information
Mobile banking account information
Product category details
Brand authorization letter, if applicable
Import or distribution documents, if applicable

Alahii.com may approve or reject seller registration at its sole discretion.

Providing false, incomplete, expired, forged, or misleading documents may result in account rejection, suspension, permanent ban, payment hold, or legal action.

5. Seller Account Responsibility

Sellers are responsible for maintaining the security of their seller account.

Sellers must:

Keep login credentials private
Use accurate business information
Update contact and payment details when changed
Monitor seller dashboard regularly
Respond to customer and platform communication
Keep stock and pricing updated
Protect customer information
Immediately report unauthorized account access

Any activity performed through the seller account will be considered the responsibility of the account owner.

6. Product Listing Rules

Sellers must create accurate and professional product listings.

Each product listing should include:

Correct product title
Clear product description
Accurate price
Original product images
Brand name, if applicable
Product size, color, model, variation, or specification
Warranty information, if applicable
Stock quantity
Delivery details
Return eligibility
Safety or usage instructions, if applicable

Product listings must not include false claims, fake branding, copied content, misleading images, exaggerated promises, or incorrect specifications.

7. Product Image and Content Standards

Product images must be clear, accurate, and related to the actual product.

Sellers must not upload:

Fake product images
Misleading edited images
Images of another seller’s product without permission
Offensive images
Watermarked images from competitors
Copyrighted images without authorization
Images that do not match the delivered product

Alahii.com may edit, reject, remove, or hide product listings that do not meet platform quality standards.

8. Product Quality Standards

Sellers must ensure that all products are:

Genuine
Safe
Usable
Clean
Properly packaged
Not expired
Not damaged
Not counterfeit
Not stolen
Not misleading
Legal to sell in Bangladesh

Sellers are fully responsible for product quality, safety, authenticity, packaging, warranty, and legal compliance.

If a seller repeatedly provides poor-quality products, Alahii.com may restrict, penalize, suspend, or permanently remove the seller from the platform.

9. Prohibited Products

Sellers are not allowed to list or sell products that are illegal, unsafe, restricted, counterfeit, stolen, expired, harmful, or prohibited under Bangladeshi law or Alahii.com policy.

Prohibited items may include, but are not limited to:

Counterfeit products
Fake branded products
Stolen goods
Expired products
Illegal drugs
Weapons or explosives
Pornographic products
Harmful chemicals
Unsafe food items
Fake medicine
Unauthorized prescription medicine
Products violating religious or cultural sensitivity
Products banned by the Government of Bangladesh
Products that violate intellectual property rights

Alahii.com reserves the right to remove any product listing without prior notice.

10. Restricted Product Categories

Some product categories may require additional documents, approval, license, or verification before listing.

Restricted categories may include:

Food items
Health and beauty products
Baby products
Electronics
Mobile phones
Branded products
Imported products
Medical products
Age-restricted items
High-value items
Digital products
Jewelry or luxury goods

Alahii.com may request additional verification before allowing sellers to list restricted products.

11. Pricing Policy

Sellers are responsible for setting fair, accurate, and competitive prices.

Sellers must not:

Mislead customers with false discounts
Increase prices after order confirmation
Display fake “regular price” or “sale price”
Use hidden charges
Manipulate campaign pricing
Overcharge customers outside the platform
Create artificial price inflation

Alahii.com reserves the right to correct, hide, reject, or remove listings with suspicious or misleading pricing.

12. Stock Management

Sellers must maintain accurate stock information on Alahii.com.

Sellers should update stock immediately if a product becomes unavailable.

Repeated stock-out problems may result in:

Product ranking reduction
Order cancellation penalty
Temporary listing restriction
Seller account warning
Seller suspension

If a seller cannot fulfill an order due to stock issues, the seller must notify Alahii.com immediately.

13. Order Processing Responsibility

After receiving an order, sellers must process it within the required time set by Alahii.com.

Sellers must:

Confirm the order
Prepare the product
Pack the product safely
Provide the correct item
Meet dispatch deadlines
Update order status
Cooperate with pickup or delivery partners
Inform Alahii.com of any issue immediately

Failure to process orders on time may result in cancellation, penalties, reduced visibility, delayed payout, or account suspension.

14. Packaging Requirements

Sellers must package products safely to prevent damage during delivery.

Packaging should be:

Clean
Secure
Professional
Product-appropriate
Protective for fragile items
Properly sealed
Clearly labeled if required

Sellers are responsible for damage caused by poor packaging.

Alahii.com may introduce official packaging standards, branded packaging, or packaging fees in the future.

15. Delivery and Fulfillment

Alahii.com may support different fulfillment methods, including:

Alahii-managed delivery
Courier partner delivery
Seller-managed delivery
Pickup from seller location
Warehouse-based fulfillment, if available

Sellers must cooperate with the delivery process and provide accurate pickup information.

If seller-managed delivery is allowed, the seller must deliver on time and maintain professional delivery standards.

16. Customer Communication

Sellers must communicate with customers professionally, respectfully, and honestly.

Sellers must not:

Use abusive language
Threaten customers
Request payment outside Alahii.com
Share customer data with unauthorized parties
Harass customers
Ask customers to cancel orders for seller convenience
Promote direct sales outside the platform
Send spam messages

All customer communication must follow Alahii.com’s platform standards.

17. Payment Collection

Customer payments must be processed only through approved Alahii.com payment methods.

Sellers must not ask customers to make direct payments to personal numbers, personal bank accounts, unofficial mobile banking accounts, or external links unless officially authorized by Alahii.com.

Violation of this rule may result in seller suspension, payment hold, or permanent removal from the platform.

18. Commission, Fees, and Charges

Alahii.com may charge sellers commission, service fees, payment processing fees, delivery fees, packaging fees, promotional fees, handling fees, or other applicable charges.

Commission rates may vary depending on:

Product category
Seller type
Campaign participation
Delivery method
Payment method
Product value
Marketplace agreement

Alahii.com reserves the right to update seller fees and commission structures with notice through the seller dashboard, email, or policy update.

19. Seller Payouts and Settlement

Seller payouts will be processed after successful order completion and applicable verification.

Before payout, Alahii.com may deduct:

Commission
Delivery charges
Payment gateway fees
Return cost
Refund amount
Penalty fees
Promotional cost
Outstanding seller balance
Any other approved marketplace charge

Payout may be made through bank transfer, mobile banking, or any other approved payment method.

20. Escrow-Style Payment Protection

To protect buyers and maintain trust, Alahii.com may hold customer payments temporarily before releasing payment to sellers.

Payment may be released after:

The order is delivered successfully
The customer complaint period has passed
No dispute, return, or refund request is active
The order is verified as complete
Alahii.com confirms seller eligibility for settlement

If a customer raises a valid complaint, payment may be held until the issue is resolved.

21. Returns, Refunds, and Replacements

Sellers must follow Alahii.com’s Return and Refund Policy.

Sellers may be required to accept returns, refunds, or replacements if:

Wrong product was delivered
Product was damaged
Product was defective
Product was expired
Product was fake or counterfeit
Product was missing parts
Product did not match the listing
Customer received incomplete order

Sellers are responsible for return-related costs if the issue was caused by seller error, wrong listing, poor packaging, defective product, or false product information.

22. Warranty and After-Sales Service

If a product includes warranty, the seller must clearly mention:

Warranty duration
Warranty provider
Warranty coverage
Warranty limitations
Service center information
Replacement or repair process

Sellers must honor any warranty promise made in the product listing.

False warranty claims may result in customer refund, seller penalty, listing removal, or account suspension.

23. Product Authenticity and Brand Protection

Sellers must only list genuine products.

If a seller lists branded products, Alahii.com may request:

Brand authorization letter
Distributor certificate
Import document
Purchase invoice
Supplier agreement
Trademark permission

Counterfeit, replica, copied, or unauthorized branded products are strictly prohibited.

Alahii.com may permanently ban sellers involved in counterfeit product sales.

24. Seller Performance Standards

Alahii.com may monitor seller performance based on:

Order fulfillment rate
Cancellation rate
Late dispatch rate
Return rate
Refund rate
Customer complaints
Product rating
Response time
Stock accuracy
Policy violations
Product quality issues

Poor performance may result in warning, reduced product visibility, temporary restriction, payment hold, or account suspension.

25. Seller Ratings and Reviews

Customers may rate and review products and sellers.

Sellers must not:

Post fake reviews
Buy fake reviews
Pressure customers for positive reviews
Threaten customers for negative reviews
Remove criticism through unfair means
Use multiple accounts to manipulate ratings

Alahii.com may remove fake, abusive, irrelevant, or policy-violating reviews.

26. Promotions and Campaign Participation

Sellers may participate in Alahii.com promotional campaigns, discounts, Eid campaigns, flash sales, free delivery offers, seller recruitment campaigns, or other marketing activities.

By joining a campaign, sellers agree to follow campaign rules, pricing terms, stock commitments, delivery requirements, and promotional guidelines.

Alahii.com may remove sellers from campaigns if they fail to maintain stock, pricing, delivery, or product quality standards.

27. Use of Customer Information

Sellers may receive limited customer information only for order processing and delivery purposes.

Sellers must not:

Misuse customer data
Save customer data for unauthorized marketing
Sell customer information
Contact customers outside the order purpose
Share customer information with third parties
Use customer phone numbers for personal promotion
Send spam or unrelated messages

Violation of customer privacy may result in account suspension, legal action, and permanent removal from Alahii.com.

28. Intellectual Property

Sellers must not upload or sell products that violate copyrights, trademarks, patents, designs, trade names, brand rights, or other intellectual property rights.

Sellers must ensure that product images, descriptions, logos, packaging, and branding are legally authorized.

If Alahii.com receives a valid intellectual property complaint, we may remove the product listing and take action against the seller.

29. Taxes and Legal Compliance

Sellers are responsible for complying with all applicable laws, taxes, licenses, registrations, VAT, income tax, consumer protection rules, product safety standards, and business requirements in Bangladesh.

Alahii.com may request tax-related documents when necessary.

Sellers are responsible for their own tax reporting and legal obligations unless otherwise stated in a separate written agreement.

30. Seller Fraud and Misconduct

Seller fraud or misconduct includes but is not limited to:

Fake products
Fake delivery confirmation
Fake tracking information
Wrong product shipment
Used product sold as new
Counterfeit product listing
Payment manipulation
Order manipulation
Fake reviews
Customer harassment
Promotion abuse
Direct selling outside the platform
Misuse of customer data
Repeated cancellation
False stock information
Selling prohibited items

Alahii.com may investigate and take action against any seller involved in fraud or misconduct.

31. Penalties and Enforcement

If a seller violates this Seller Policy, Alahii.com may take one or more actions:

Warning notice
Product listing removal
Temporary listing restriction
Order cancellation
Commission adjustment
Penalty charge
Payment hold
Reduced product visibility
Campaign removal
Seller account suspension
Permanent seller ban
Legal action
Reporting to appropriate authorities

The type of action will depend on the seriousness of the violation.

32. Payment Hold Policy

Alahii.com may hold seller payment if:

There is an active customer complaint
A refund or return request is pending
Fraud is suspected
Seller documents are incomplete
Seller account is under investigation
Product authenticity is questioned
There are unpaid penalties or platform charges
Seller violates marketplace policy
There is a legal or regulatory concern

Held payments may be released after investigation if the seller is cleared and all obligations are resolved.

33. Account Suspension and Termination

Alahii.com may suspend or terminate seller accounts without prior notice if the seller:

Violates platform policy
Sells fake or illegal products
Misuses customer information
Provides false documents
Fails to fulfill orders
Receives repeated complaints
Attempts direct sales outside the platform
Commits payment fraud
Harasses customers or staff
Violates Bangladeshi law

After termination, Alahii.com may remove listings, cancel pending orders, hold settlement, deduct outstanding amounts, and restrict future seller registration.

34. Dispute Resolution

Disputes between customers and sellers may be reviewed by Alahii.com.

The dispute process may include:

Reviewing order details
Checking product listing information
Reviewing customer evidence
Contacting the seller
Checking delivery records
Inspecting returned products
Reviewing payment status
Making a final platform decision

Sellers must cooperate with dispute investigations.

Alahii.com’s decision may be final for platform-related disputes unless otherwise required by law.

35. Seller Exit or Account Closure

A seller may request to close their seller account by contacting Alahii.com.

Before account closure, the seller must:

Complete all pending orders
Resolve customer complaints
Clear refund obligations
Clear outstanding platform fees
Complete seller payout settlement
Remove or deactivate active listings
Return any platform property, if applicable

Alahii.com may retain seller records for legal, tax, audit, fraud prevention, and business purposes.

36. Changes to This Seller Policy

Alahii.com may update this Seller Policy at any time.

Updated policies will be posted on the website, seller dashboard, or communicated through official channels.

Continued selling on Alahii.com after policy updates means the seller accepts the revised policy.

Sellers are responsible for reviewing policy updates regularly.

37. Contact Information

For seller registration, seller support, complaints, payout issues, or policy questions, please contact:

Alahii.com Seller Support Team
Email: support@alahii.com
Website: https://www.alahii.com

Optional support contacts:

General Support: support@alahii.com
Legal Contact: info@alahii.com
Privacy Contact: support@alahii.com

38. Final Seller Acknowledgment

By registering as a seller or listing products on Alahii.com, you acknowledge that:

You have read this Seller Policy.
You understand your responsibilities as a seller.
You agree to follow Alahii.com marketplace rules.
You will provide genuine, safe, and lawful products.
You will protect customer information.
You will fulfill orders honestly and professionally.
You accept Alahii.com’s commission, payout, return, refund, and dispute rules.

Thank you for selling with Alahii.com — Bangladesh’s Trusted Online Marketplace.