Return, Exchange & Refund Policy

Last Updated: 22/05/2026

Welcome to Alahii.com. We are committed to building a trusted online marketplace in Bangladesh where customers can shop with confidence and sellers can grow with fairness.

This Return, Exchange & Refund Policy explains how customers can request a return, exchange, or refund for eligible products purchased from Alahii.com.

1. Return Window

Customers may request a return or exchange within 7 days from the date of delivery for eligible products.

For fresh grocery, perishable food items, milk, fruits, vegetables, frozen items, or similar products, customers must report the issue within 24 hours of delivery.

Some categories may have different return conditions depending on the product type, seller policy, warranty, hygiene rules, or product condition.

2. Eligible Return Reasons

A product may be eligible for return, exchange, or refund if:

• The product is damaged or broken during delivery.
• The product is defective or not working properly.
• The wrong item was delivered.
• The product is missing parts, accessories, a warranty card, or a manual.
• The product is expired, spoiled, or unsafe to use.
• The product does not match the description, size, color, image, or specification shown on Alahii.com.
• The customer received an incomplete order.
• The product has a verified manufacturing defect.

3. Product Condition Requirements

To qualify for return or exchange, the product must be:

• Unused, unwashed, and undamaged by the customer.
• Returned with original packaging, invoice, tags, labels, warranty card, manuals, and accessories.
• In resellable condition, unless the product is damaged, defective, expired, or wrong upon delivery.
• Supported with clear photos or videos if Alahii requests proof.

Products damaged due to customer misuse, improper installation, water damage, burning, physical damage, unauthorized repair, or missing accessories may not be eligible for return, exchange, or refund.

4. Change-of-Mind Returns

Alahii.com may accept change-of-mind returns for selected categories only.

Change-of-mind returns are accepted only if:

• The product is unused.
• The product is unopened and sealed where applicable.
• The product is in original packaging.
• All tags, labels, accessories, invoice, and warranty documents are included.
• The product is not listed as non-returnable.

Change-of-mind returns may not be accepted for grocery, perishable items, personal care products, hygiene products, innerwear, digital products, customized products, clearance items, or final-sale products.

For change-of-mind returns, delivery or courier charges may apply.

5. Category-Wise Return Conditions

Fashion & Clothing

Fashion and clothing items can be returned or exchanged within 7 days if the item is unused, unwashed, undamaged, and returned with original tags and packaging.

Used, washed, altered, stained, or damaged clothing items will not be accepted.

Shoes, Bags & Accessories

Shoes, bags, and accessories can be returned or exchanged within 7 days if they are unused, clean, undamaged, and returned with original packaging, tags, and invoice.

Products with signs of use, dirt, damage, or missing packaging may not be accepted.

Electronics & Gadgets

Electronics and gadgets can be returned or exchanged within 7 days if the product is defective, damaged, wrong, not working, or not as described.

After the return window ends, warranty-based products will be handled according to the seller, brand, or manufacturer warranty policy.

Products damaged due to misuse, liquid damage, burning, broken display, unauthorized repair, or customer negligence will not be eligible for return or refund.

Mobile Accessories

Mobile accessories such as chargers, cables, earphones, headphones, covers, screen protectors, power banks, and similar items can be returned within 7 days if defective, damaged, wrong, or not as described.

For change-of-mind returns, the product must be unopened, unused, and in original packaging.

Home & Living

Home and living products can be returned within 7 days if damaged, defective, wrong, incomplete, or not as described.

The product must be unused and returned with original packaging and accessories.

Furniture

Furniture products can be returned within 7 days only if the item is damaged during delivery, has a manufacturing defect, or the wrong item was delivered.

Furniture that has been used, assembled incorrectly, damaged by the customer, or altered after delivery may not be accepted.

Beauty & Personal Care

Beauty and personal care products can be returned within 7 days only if the product is unopened, sealed, expired, damaged, wrong, or defective.

Opened or used beauty, skincare, haircare, fragrance, makeup, or personal care products cannot be returned due to hygiene and safety reasons unless the issue is verified.

Health & Hygiene Products

Health and hygiene products can be returned within 7 days only if they are unopened, sealed, expired, wrong, damaged, or defective.

Opened, used, or unsealed hygiene-related products are not returnable.

Grocery — Packaged Items

Packaged grocery items may be returned within 3 to 7 days if the product is expired, damaged, wrong, leaked, spoiled, or not as described.

For change-of-mind returns, packaged grocery items must be unopened, sealed, and in original condition.

Fresh Grocery & Perishable Items

Fresh grocery and perishable products such as fruits, vegetables, milk, meat, fish, frozen items, bakery items, and similar products must be reported within 24 hours of delivery.

Returns or refunds may be accepted only if the item is spoiled, expired, damaged, wrong, or unsafe to consume upon delivery.

Baby Products

Baby products can be returned within 7 days if unopened, sealed, wrong, damaged, defective, or expired.

Opened baby care, feeding, hygiene, or personal-use products may not be accepted unless the issue is verified.

Books & Stationery

Books and stationery items can be returned within 7 days if the product is damaged, wrong, incomplete, has printing issues, or does not match the order.

Used, written-on, torn, or damaged items caused by the customer will not be accepted.

Toys & Games

Toys and games can be returned within 7 days if the product is defective, damaged, wrong, incomplete, or not as described.

Used, broken, or customer-damaged items may not be accepted.

Digital Products, Software & Vouchers

Digital products, software, vouchers, gift cards, downloadable items, and online codes are generally non-returnable and non-refundable once delivered.

Refunds may only be considered if Alahii.com or the seller fails to deliver the purchased digital product or code.

Customized or Personalized Products

Customized or personalized products are non-returnable unless the product is damaged, defective, wrong, or made incorrectly compared to the confirmed order details.

Clearance or Final-Sale Products

Clearance, final-sale, or heavily discounted products are generally non-returnable unless the customer receives a damaged, defective, wrong, or incomplete product.

6. Exchange Policy

Alahii.com accepts exchanges for eligible products within the return window.

Exchange is subject to product availability. If the same product is not available, Alahii may offer:

• Replacement with another eligible product.
• Store credit.
• Refund after verification.

7. Refund Policy

Once the returned product is received and verified by Alahii.com or the seller, approved refunds will be processed within 2 working days.

Refunds may be issued through:

• Original payment method.
• bKash.
• Nagad.
• Rocket.
• Bank transfer.
• Store credit.
• Any other approved refund method by Alahii.com.

Refund processing time may vary depending on the payment provider, bank, mobile financial service, or third-party payment gateway.

8. Return Shipping & Fees

For damaged, defective, wrong, expired, incomplete, or not-as-described products, return shipping will be free after verification.

For change-of-mind returns, the customer may need to pay delivery or courier charges.

Alahii.com does not charge any restocking fee for eligible returns.

9. Return Methods

Customers may return eligible products through:

• Alahii pickup service, where available.
• Courier return.
• Seller drop-off location.
• Alahii drop-off location, where available.

Alahii.com may provide return instructions after the return request is submitted.

10. Non-Returnable Products

The following products may not be returnable unless damaged, defective, wrong, expired, or not as described upon delivery:

• Fresh grocery and perishable items after 24 hours.
• Opened personal care, hygiene, beauty, or health products.
• Innerwear or intimate products.
• Used, washed, altered, or damaged products.
• Digital products, vouchers, software, and downloadable items.
• Customized or personalized products.
• Clearance or final-sale products.
• Products without original packaging, invoice, tags, labels, accessories, or warranty documents.
• Products damaged due to customer misuse or unauthorized repair.

11. Proof Requirement

To process a return, exchange, or refund request, Alahii.com may ask the customer to provide:

• Order number.
• Product photos.
• Unboxing video.
• Damage or defect proof.
• Invoice or payment proof.
• Product packaging photos.

Providing clear proof helps Alahii.com resolve the issue faster and fairly.

12. Order Cancellation

Customers may cancel an order before the product is shipped or handed over to delivery.

Once the order is shipped, cancellation may not be possible. In that case, the customer may request return after receiving the product, based on this Return Policy.

13. Seller Responsibility

Sellers on Alahii.com are responsible for providing accurate product information, original products, proper packaging, valid warranty details, and timely return/refund support.

If a seller sends wrong, damaged, defective, expired, fake, or misleading products, Alahii.com may take necessary action against the seller, including warning, penalty, product removal, account restriction, or seller suspension.

14. Customer Responsibility

Customers are responsible for checking the product after delivery and reporting any issue within the return window.

Customers should not use, damage, wash, alter, repair, or dispose of the product before the return request is completed.

False claims, return abuse, fake proof, or fraudulent return attempts may result in rejection of the return request and possible account restriction.

15. Alahii’s Final Decision

Alahii.com will review every return, exchange, and refund request carefully. The final decision will be based on product condition, proof, seller confirmation, delivery record, and this Return Policy.

Our goal is to protect both customer trust and seller fairness.

16. Contact Us

For return, exchange, or refund support, please contact Alahii.com:

Website: www.alahii.com
Email: info@alahii.com
Phone: +1 206 591 3533 / +880 1992 927001