Seller Terms and Conditions

1. Eligibility and verification

You must be at least 18, legally able to conduct business in Bangladesh and authorised to bind any organisation you represent. Identity, business, tax, bank, brand-authorisation, import and product-source information must be accurate and current. Alahii may verify or re-verify it.

2. Marketplace relationship

Independent sellers contract with customers for third-party products; Alahii facilitates the marketplace. This does not create employment, partnership or franchise. Mandatory Bangladesh law and customer rights always apply.

3. Product listings

State the correct title, condition, brand, model, specification, variation, total price, stock, warranty, delivery limitation, return eligibility and required warning. Images must fairly show the item and must not infringe another person's rights.

4. Products and compliance

Counterfeit, stolen, expired, recalled, unsafe, misleading or unlawful goods are prohibited. Regulated categories may require licences, test reports, invoices or authorisation. Sellers remain responsible for tax, VAT, product safety, labelling and sector-specific requirements.

5. Orders and fulfilment

Confirm only orders you can fulfil. Pack the correct and complete item safely, meet the seller-panel deadline, use truthful tracking and cooperate with the assigned logistics provider. Do not change an accepted price or divert an order off-platform.

6. Returns, complaints and warranty

Sellers must cooperate with evidence-based reviews. Wrong, defective, damaged, counterfeit, expired, incomplete or misdescribed products may require return, replacement or refund, including seller-borne costs where the issue was caused by the seller. Advertised warranties must be honoured.

7. Fees, payment and settlement

Applicable commission, gateway, delivery, return, refund, campaign, penalty or other disclosed charges may be deducted from seller proceeds. Settlement may be held temporarily for disputes, chargebacks, fraud review, missing documents, legal requests or a negative balance.

8. Conduct, data and intellectual property

Fake orders or reviews, ranking manipulation, harassment, off-platform selling and misuse of customer data are prohibited. Customer data may only be used for the relevant order. You confirm you have rights to content you upload and allow Alahii to display it to operate and promote the marketplace.

9. Performance and enforcement

Alahii may assess fulfilment, cancellation, late dispatch, return, complaint, authenticity, stock and response performance. Depending on risk, actions may include correction, listing removal, order limits, settlement hold, suspension or termination. Urgent fraud, safety or legal risks may require immediate action.

10. Liability, force majeure and disputes

Each party remains responsible for its own acts. Sellers are responsible for claims caused by unlawful products, false listings, rights infringement, tax failure or data misuse. Neither party is responsible for unavoidable delay beyond reasonable control. Disputes should first be raised with support, without limiting access to competent Bangladesh authorities or courts.

11. Changes and contact

Material updates will carry a revised effective date and may also be notified through the dashboard or official contact channel.

Contact: support@alahii.com, +8801992927001, Alahii.com, Abhaynagar, Jashore–7460, Bangladesh.