Seller Exit and Account Closure Policy

1. Requesting closure

Send the request from your registered email to support@alahii.com with your shop name and registered phone or email. Identity verification may be required.

2. Before closure

• Complete or formally cancel all accepted orders.
• Resolve open returns, refunds, chargebacks and complaints.
• Clear disclosed fees, penalties and negative balances.
• Provide a valid method for any eligible final settlement.
• Return Alahii property, if any.

3. Process and timing

New orders and listings may be paused while obligations are reviewed. Timing depends on active orders, return windows, investigations and payment or legal requirements. Support will identify any remaining action.

4. Final settlement

Eligible proceeds are settled after applicable deductions. A reasonable reserve may remain during an active complaint, return or chargeback period.

5. Records and privacy

Closure does not erase records required for transactions, accounting, tax, fraud prevention, safety, legal claims or regulatory requests. Personal information remains governed by the Privacy Policy and applicable law.

6. Effect and future registration

Seller tools and public listings are disabled after closure, but earlier rights and liabilities survive. A future application is reviewed afresh and approval is not guaranteed.

7. Contact

Contact: support@alahii.com, +8801992927001, Alahii.com, Abhaynagar, Jashore–7460, Bangladesh.